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Britannia Mobility & Bathing Aids Ltd (we, us) conditions These conditions do not affect your legal rights

1    Delivery. We will try to deliver the goods as arranged with you. The delivery dates are given as accurately as possible, but we cannot guarantee them. You are not entitled to cancel the order or to claim damages if we cannot deliver on the dates we have arranged.

2   Power supply. (Stairlift purchases only) You must provide a suitable 13 amp socket or fused spur for the stairlift. If this is not available, you must make arrangements to have one fitted before we install the stairlift.

3  Guarantee. We supply Stairlifts and Mobility Scooters with a 12-month guarantee which applies from the date we install the stairlift and which covers the cost of parts and labour for faulty manufacture or installation. It does not cover user error or misuse. We may repair or replace the stairlift /Mobility Scooter at our discretion.


Notice of the right to cancel

You have the statutory right to cancel this contract and return any products you have purchased within fourteen (14) days of receipt for any reason. To do so, you must notify us in writing or other durable medium (including email) within those fourteen (14) days to:

Britannia Mobility & Bathing Aids Ltd, Clarence House 2 Clifford St, Silsden BD20 9LH, or


You may use the cancellation slip if you wish.  Your cancellation notice shall be understood to have been received at the date at which it is sent or emailed. You will then be entitled to a refund from us, which will be paid within Fourteen (14) days of your notice of cancellation. Please keep the products purchased in a saleable condition and retain the original packaging in the condition it was provided.

Notice of Cancellation

If you wish to cancel the contract, you can also download and deliver this notice of cancellation personally or send this to the email address you will find in the downloaded document. You may use this form if you want to but you do not have to.

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