Stairlifts
Installation
How complicated is it to fit stairlifts?
Installation is quick and easy. The Companion stairlift is made to fit YOUR stairs and nobody else’s, using measurements taken by our fully trained technical surveyor. When the stairlift arrives at your home, it’s already pre-configured and tested to fit so the installation is as quick and easy as possible.
How long will it take to fit the stairlift?
The type of stairlift you need will determine exactly how long it takes to fit, however most lifts will only take between two to four hours to install.
Will I need to redecorate once my stairlift is installed?
Your new stairlift will be fitted to your stair treads, not your wall, so in most cases the answer will be no. However, if you do need to change your stair carpet once the lift is installed, we will be happy to arrange to remove and refit the lift at a reasonable charge.
How will I learn how to use the stairlift?
Your fitting also includes an in-depth demonstration of comfort and safety features, as well as a comprehensive list of checks before we leave you to make sure you get to know your new stairlift.
Purchasing
What payment options are available?
Companion brings you a range of interest-free and interest-bearing finance options to enable you to spread the cost of your straight or curved stairlift purchase. Please call one of our advisors on 0800 251 1308 if you have a question about finance or any of the various purchase options.
Maintenance & Aftercare
Does my lift come with a warranty?
A fully comprehensive 12 month warranty on all parts and labour is included with every Companion stairlift for complete peace of mind.
What happens if my stairlift breaks down?
Your stairlift comes with a 12-month comprehensive warranty for all parts and labour. In the unlikely event of a breakdown, our support team are available 24 hours a day, 365 days a year. To find out more, call one of our friendly mobility advisors on free phone 0800 251 1308.
Using Your Stairlift
Is it difficult to get on and off the lift?
All Companion stairlifts feature swivel seats as standard to allow you to safely get on and off the lift at the top of the stairs. This enables you to dismount straight onto the landing, without twisting your body.
Will I still be able to use the stairs as normal?
Yes, the Companion stairlift is one of the slimmest stairlifts available. The seat, arms and footrest all fold away, so your stairs can still be used as normal.
How easy is the lift to use?
By simply pressing the paddle switch (located on the arm of the chair) in the direction of travel you move off steadily and smoothly. The control on the Companion stairlift is also ideally suited to those with arthritis or visual impairments, unlike some other stairlifts which often have a small metal ‘toggle’ switch, which can be both difficult to see and use.
How comfortable is the seat?
The seat and backrest are both padded in hardwearing, easy to clean material. We’re also one of the only firms to offer you a choice of colours to blend with your décor.
How noisy is the lift?
Companion’s motor is quiet enough so you can use it day and night without disturbing others.
What happens if the lift has been left upstairs, and I'm downstairs?
This is a common occurrence when two or more members of a household use the stair lift. A Companion stairlift is supplied as standard with 2 remote controls, so you can leave one upstairs and one downstairs. By simply pressing the remote control, the lift will be brought to wherever you need it.
Powering Your Stairlift
What powers the stairlift?
Your stairlift is powered by two DC batteries; the rail however is plugged directly into the mains which in turn charges the batteries. The advantage of having DC power is that in the unlikely event of a power cut or blackout, your Companion stairlift will continue to operate.
What if something gets in the way of the stairlift?
The Companion stairlift has 7 safety sensors which automatically and safely stop the lift if anything is detected in its path.
What happens if there is a power cut?
There’s no need to worry. Your Companion stairlift is operated by two 12V DC batteries, these re-charge when your stairlift is left on a charge point. This means your stairlift will continue to work for a limited number of trips if the power supply is interrupted.
What happens if I leave my stairlift off charge?
Audible and visual signals will alert you that your lift is not on a charge point. The power supply to the stairlift should remain switched on at all times. If the stairlift batteries are allowed to go completely flat they may need to be replaced.
Bathing
Home Survey
How do I know a Companion Bathing product will be suitable for me?
When Companion Bathing arrive to survey your bathroom, the surveyor will go through a series of questions to find out not only your current needs and requirements, but what will be beneficial in the future. This process ensures that when the product is installed, it is ideal for your bathroom and your specific needs.
What does a home technical survey involve?
How do I know a Companion Bathing product will be suitable for me?
Purchasing
Can you give me an idea of costs?
The exact price will depend on the products you choose and the layout of your bathroom. The simplest way to determine what the exact price will be is to arrange a free, no-obligation home survey. Call one of our advisors to discuss on 08081966787.
Is government assistance available?
You may be eligible for government support to purchase your bathing solution. We recommend that you contact your local authority to find out further details. Please note timescale may vary from one area of the country to another and this is means-tested service.
Maintenance & Aftercare
Is there a guarantee on the bathing products?
All shower trays, enclosures, doors and walk-in baths are supplied with a manufacturer’s lifetime product guarantee (please ask an advisor for further details). All ancillary equipment (for example shower chairs, light and heating fittings) and installation work is guaranteed for a minimum of 12 months.
Efoldi, Scooters and Powerchairs
eFOLDi MK1.5 Scooter
How much does my eFOLDi MK1.5 Scooter weigh?
How much weight can my eFOLDi MK1.5 Scooter scooter carry?
How fast does my eFOLDi MK1.5 Scooter travel?
What tyre pressure should I pump my tyres up to?
What size inner tube will I need if I get a puncture?
How do I change the front tyre/inner tube?
What sort of braking system does my eFOLDi MK1.5 Scooter have?
How long does the battery take to charge?
What do the keys do?
Where is the battery on my eFOLDi MK1.5 Scooter located?
Can I charge my eFOLDi MK1.5 Scooter with the battery left in?
How far will the eFOLDi MK1.5 Scooter go on a charge?
What do I do if the seat springs squeak?
Is the handlebar or seat height adjustable?
Can I take my eFOLDi MK1.5 Scooter on an aeroplane?
Do I need to register my eFOLDi MK1.5 Scooter with the DVLA?
eFOLDi Lite
How much does the eFOLDi Lite weigh?
How much weight can the eFOLDi Lite carry?
What tyre pressure do I need?
What size inner tubes will I need if I get a puncture?
Is the handlebar height or seat adjustable?
Where is the battery?
What is the maximum speed?
How do I remove the rear wheels?
How long does the battery take to charge?
Can I charge the eFOLDi Lite with the battery left in?
How far will my eFOLDi Lite go on a charge?
Are there keys with my eFOLDi Lite?
What sort of braking system does my eFOLDi Lite have?
Can I take my eFOLDi Lite on an aeroplane?
Do I need to register my eFOLDi Lite with the DVLA? (UK only)
eFOLDi Power Chair
How much does my eFOLDi Power Chair weigh?
How much weight can my Power Chair carry?
How fast does my eFOLDi Power Chair travel?
What tyre pressure should I pump my tyres up to?
What size inner tubes will I need if I get a puncture?
How do I change the front tyre/inner tube?
What sort of braking system does my eFOLDi Power Chair have?
How long does the battery take to charge?
Are there keys?
Can I charge my eFOLDi Power Chair with the battery left in?
The battery seems very small, how far will my Power Chair go on a charge?
The eFOLDi Power Chair comes with two batteries as standard. A main battery and a reserve. The reserve battery plugs into a cradle underneath the Power Chair alongside the main battery. When the main battery is exhausted simply switch the batteries over.
Can I take my eFOLDi Power Chair on an aeroplane?
Do I need to register my eFOLDi Power Chair with the DVLA? (UK only)
Can I change the control stick from the left to the right side of my eFOLDi Power Chair?
Can I have someone just push the eFOLDi Power Chair for me?
Homelifts
Homelifts Survey
What is the Stiltz Home Lift?
Is a Stiltz Home Lift suitable for wheelchair users?
The Trio is wider and deeper than Stiltz Duo Home Lift and can accommodate a standard-sized wheelchair. It is an ideal alternative to a stairlift and perfect for users with a walking frame.
Can I stay in my home for longer with a Stiltz Home Lift?
How much space will a Stiltz Home Lift take up in my home?
The Stiltz Home Lift has one of the smallest footprints on the market for a domestic lift – its compact footprint is less than a square metre (0.55m2).
Where can I install my Stiltz Home Lift?
Typically, the Stiltz Home Lift is fitted in a hallway or living room and travels upstairs to a main bedroom or landing area but there are many other – almost limitless – options too.
The Stiltz team can install the lift in the void of a stairwell, a galleried landing, or even a cupboard. Space permitting, it can also take centre stage in the middle of a room.
How is the Stiltz Home Lift powered?
Can I operate the Stiltz Home Lift with a remote control?
Does a Stiltz Home Lift require load bearing walls?
What happens if the power fails and I am in my Stiltz Home Lift?
We do also offer the option of an uninterrupted power supply. This system can be installed at an extra cost but will allow for numerous trips both up and down while the main power to the lift is out.
Are Stiltz Home Lifts noisy?
What building work will need to be carried out?
How long does it take to install a Stiltz Home Lift?
Do I require planning permission to install a Stiltz Home lift?
What is the lead time for a Stiltz Home Lift?
What happens if I do not require my Stiltz Home Lift in the future?
What compliance or standard code does the Stiltz Home Lift comply with?
How safe is the Stiltz Home Lift?
How in control of the Stiltz Home Lift am I?
Does the Stiltz Home Lift have a door?
What is the load capacity of a Stiltz Home Lift?
Does the Stiltz Home Lift include a fall arrest mechanism?
Can I change the look of Stiltz Home Lift?
Does the Stiltz Home Lift have lights inside?
How much energy does the Stiltz Home Lift consume?
How often will my Stiltz Lift need servicing?
How long is the warranty on a Stiltz Home Lift?
Are Stiltz Lifts a member of any recognised Trade Association?
What is the cost of a Stiltz Home Lift?
Is VAT applicable on a Stiltz Home Lift?
Am I able to receive a Disabled Facilities Grant for a Stiltz Home Lift?
You may be eligible for a Disabled Facilities Grant if you are disabled and need to make changes (including the installation of a domestic lift) to your home which would improve access to rooms and facilities. A Disabled Facilities Grant will not affect any benefit payments you receive.